Responsibilities include greeting and handling Customers in a polite and friendly manner
Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems WHAT ARE SOME OF THE DAILY DUTIES OF A CUSTOMER SERVICE AGENT AT SOUTHWEST AIRLINES? (Your duties may vary depending on the size of your work location.) WHAT DOES A CUSTOMER SERVICE AGENT DO FOR SOUTHWEST AIRLINES?Ĭustomer Service Agents at Southwest Airlines provide legendary Customer service by handling ticketing, baggage check-in, baggage claims, reservations, information inquiries and resolving complaints and problems.
***If you are not selected for this job posting, you will not be eligible to reapply for this position in LAX for 12 months from the day of interview*** ***Southwest Airlines will consider your interest for LAX Part-Time Customer Service Agent (CSA) if you are currently a resident of California or can provide established residency in the state of California*** Qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or veteran status. Southwest Airlines is an Equal Opportunity Employer of women, minorities, qualified disabled, and covered veterans. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. May perform other job duties as directed by Employee’s Leaders.We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Must be able to meet any physical ability requirements listed on this description. Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problemsĪny other duties as assigned by supervisor or Station Managerĭuties may vary due to size and organization of the station Provides friendly service to and maintains positive relationships with all internal and external Customers Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal Resolves such problems quickly and within guidelines established by the Company Works in a cooperative spirit to ensure the success of our Companyĭeals with mishandled Customers as a result of oversales, delayed or cancelled flights, lost, delayed, or damaged luggage. Handles transactions required to board the aircraft in a timely and efficient manner Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needsĬompletes forms and reports as required by the companyĬhecks in baggage and Cargo. Writes irregularity and complaint reports as required Computes charges, makes change and balances daily transactions. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Responsibilities include greeting and handling Customers in a polite and friendly manner. Your main responsibilities in this role include the following: Duties and Responsibilities Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck. ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the CompanyĤ01(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limitsįly for free, as a privilege, on any open seat on all Southwest flights-your eligible dependents too. Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit. They’re friendly, patient problem solvers who enjoy multitasking and working in a dynamic, safe environment. Customer Service Agents are often the first Southwest Employee our Customers interact with during their travel experience and set a hospitable tone for our Customers’ trip. Customer Service Agents extend Hospitality to Southwest’s Customers at the ticket counter, baggage service office, and gate area.
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